Shipping policy

Last updated: [DATE]

Thank you for shopping with Nusuu! Here's everything you need to know about how we process and ship your order.

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1. Order Processing Time

All orders are processed within 3–5 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

If we're experiencing a high volume of orders, processing may take slightly longer. We'll notify you by email if there's a significant delay.

2. Shipping Rates and Delivery Times

We ship worldwide. Shipping costs and delivery estimates are calculated at checkout based on your location and order size.

• Orders over [$XX]: Free standard shipping
• Orders under [$XX]: Standard shipping rates apply, calculated at checkout

Estimated delivery times (after processing):

Delivery times are estimates and are not guaranteed, as they can be affected by customs processing, weather, or carrier delays outside our control.

3. International Shipping, Customs, and Duties

We currently ship to most countries worldwide. Please note:

• International orders may be subject to customs fees, import duties, and taxes imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in your order or shipping total.
• Customs policies vary widely by country, so we recommend checking with your local customs office for more information before ordering.
• Nusuu is not responsible for delays caused by customs processing.

4. Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Please allow up to [24–48 hours] for tracking information to update.

If you haven't received tracking information within [X] days of your shipping confirmation, please contact us at [support@nusuu.com].

5. Shipping Address

Please double-check your shipping address at checkout. Nusuu is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [support@nusuu.com] — we can make changes only if the order has not yet shipped.

6. Lost or Stolen Packages

Nusuu is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivered but you haven't received your package, please:

1. Check with neighbors or your building's front desk/mailroom
2. Contact the shipping carrier directly with your tracking number
3. Contact us at [support@nusuu.com] if the issue isn't resolved, and we'll do our best to assist

7. Damaged or Defective Items

If your order arrives damaged, please contact us within 14 days of delivery at [support@nusuu.com] with a photo of the damaged item and packaging. See our [Return and Refund Policy] for more details.

8. Delays

While we do our best to meet estimated delivery times, delays can occasionally happen due to weather, customs, carrier issues, or high order volume. We appreciate your patience and will keep you informed if we're aware of a delay affecting your order.

9. Contact Us

Questions about your shipment? Reach us at:
Email: [support@nusuu.com]