Terms of service

Last updated: [DATE]

Please read these Terms of Service ("Terms") carefully before using [nusuu.com] (the "Site") or purchasing products from Nusuu ("we," "us," "our"). By accessing the Site or placing an order, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase from our Site. By placing an order, you confirm that you meet this requirement.

2. Products and Health Disclaimer

Nusuu sells liquid collagen supplements. Please note:

  • Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
  • Statements about our products have not been evaluated by the FDA, MHRA, or other regulatory bodies unless explicitly stated.
  • You should consult a healthcare professional before using our products, especially if you are pregnant, nursing, taking medication, or have a pre-existing medical condition.
  • Product descriptions and images are for illustrative purposes; actual results may vary from person to person.

3. Orders and Pricing

  • All prices are listed in [currency, e.g., GBP/USD] and are subject to change without notice.
  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product unavailability.
  • Once an order is placed, you will receive a confirmation email. This confirms we've received your order, not that it has been accepted.

4. Subscriptions and Recurring Orders

If you sign up for a subscription:

  • Your payment method will be charged automatically at the frequency selected (e.g., monthly) until you cancel.
  • You may cancel, pause, or modify your subscription at any time by [logging into your account / contacting support@nusuu.com], subject to [X days'] notice before your next billing date.
  • We will notify you in advance of any price changes to your subscription, and you may cancel before the new price takes effect.
  • Failure to update payment details may result in delayed shipments or subscription cancellation.

5. Shipping and Returns

Shipping and returns are governed by our separate [Shipping Policy] and [Return and Refund Policy], which are incorporated into these Terms by reference.

6. Intellectual Property

All content on the Site — including text, graphics, logos, images, and product formulations — is the property of Nusuu or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

7. User Conduct

When using the Site, you agree not to:

  • Violate any applicable law or regulation
  • Use the Site for any fraudulent or unauthorized purpose
  • Interfere with the security or functionality of the Site
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Post or transmit harmful code, spam, or malicious content

We reserve the right to suspend or terminate access to the Site for anyone who violates these Terms.

8. Reviews and User Content

If you submit reviews, comments, or other content to us, you grant Nusuu a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for marketing and business purposes. You are solely responsible for the content you submit and confirm it does not violate any third-party rights.

9. Disclaimers

The Site and products are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Site will be uninterrupted, secure, or error-free.

10. Limitation of Liability

To the fullest extent permitted by law, Nusuu shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim arising from these Terms or your purchase shall not exceed the amount you paid for the product(s) in question.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under UK law, including liability for death or personal injury caused by negligence, or for fraud.

11. Indemnification

You agree to indemnify and hold Nusuu, its officers, employees, and affiliates harmless from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms or misuse of the Site or products.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

Arbitration Agreement: Any dispute arising from these Terms or your use of the Site shall be resolved through binding arbitration on an individual basis, rather than in court, except where prohibited by law. You waive any right to participate in a class action or class-wide arbitration. Arbitration shall be conducted [in accordance with the rules of a named arbitration body, e.g., the LCIA or CIArb, in [City]].

⚠️ See important note below regarding enforceability of this clause for UK/EU consumers.

13. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes are posted constitutes your acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15. Contact Us

Questions about these Terms? Contact us at:
Email: [legal@nusuu.com]
Address: [Company legal address]